C:\Program Files (x86)\Symantec\Symantec Endpoint). When found, use Windows Explorer to browse to the path (i.e.Either double-click on the Symantec Endpoint Protection service (which may be named differently on different versions) to identify the path where it is starting from, or search your local drives for SMC.EXE.Locate all Symantec services and make a note of which ones are in a started or a stopped status.Click Start, Run (or Search Programs and files for newer operating systems).If you have Symantec Endpoint, you must use the SMC -stop command to truly stop Symantec. Consultant with your IT professional if you are unsure. Even then, some security software have anti-tamper capabilities that keep them running even when doing so. You must stop the services completely or use MSConfig to disable it. Note: For troubleshooting, simply right-clicking a security software icon in the system tray and selecting it to disable does not always shut it off. If disabling your security software works, you can set an exclusion to the Sage program folders or data folders. See links below for more information of how to find what folders to exclude.Disable the antivirus and any security software you have on the workstation. Consultant with your IT professional if you are unsure how.
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